A debreceni repülőtéren végzett elégedettségmérés bemutatása = Measuring customer satisfaction at the airport Debrecen

Abstract

Now days in the business world quality has been raised. It is also true in the field of tourism, where the visitors expect value, therefore the quality of service influences satisfaction There are scheduled flights between Debrecen and London since June, 2012. Due to this the passenger traffic and number of foreign visitors to Debrecen increased. The personal experience of visitors, their satisfaction or dissatisfaction are stored as memories, which will effect their future decision making, regarding travel. The main reason of my research is to make a survey of the services that are taken by foreign visitors arriving in Debrecen, and their satisfaction regarding these services. The continuation of research from the information gathered from the questionnaires is a continuous development, which outlines the services used by foreign visitors, lightens up the problematic fields and guides to solve or reorganize these problematic areas in order to increase visitors satisfaction.